ServiceMac
ServiceMac is a customer-centric subservicing company that provides world-class solutions, has strong proven compliance and practices and executes at unprecedented levels to deliver industry-leading mortgage loan subservicing. ServiceMac clients receive our unwavering commitment to providing unmatched technology, customization of services, and superior customer support for both the servicer and the borrower. We are committed to nurturing and building partnerships to expand our subservicing portfolio while focusing on innovation and technology.
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Providing unmatched technology, customization of services, and superior customer support, ServiceMac is the fastest growing subservicer in the industry and we continue to carry on our commitment to set new standards in the industry. As a member of the First American family of companies, ServiceMac has enhanced access to First American’s industry-leading property and homeownership data and mortgage solutions products, further advancing our ability to add value to our existing services and develop new products and services. We offer lenders, investors and other mortgage servicers customized solutions that span the mortgage continuum and enhance security, customer satisfaction and profitability.
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©2025 ServiceMac, LLC. All rights reserved.
Visit NMLS Consumer Access Website: www.nmlsconsumeraccess.org. NMLS ID: 1687766
Highlights
ServiceMac is revolutionizing the mortgage subservicing industry. Key benefits of our subservicing solution include:
Access to full digital self-service capabilities.
Quality assurance, data management, and oversight with Sentry360™, our proprietary state-of-the-art, mortgage servicing platform with 2,100+ regulatory and quality rules that enables ServiceMac to monitor our full loan portfolio for adherence to applicable government, agency and business requirements every day to ensure we deliver exceptional service to customers and remain compliant.
Your company’s own private labeled, full-feature website and responsive mobile platform designed for easy customer self-service, including requesting draws for HELOCs.
Capital market efficiency with ServiceMac Exchange (SMX), our proprietary platform that facilitates efficient transfer and post-closing of MSR purchases and sales.
Best-in-class customer experience in the industry.
Details
Vendor Category
Strategic Services
Pricing Model
Per-Project Pricing
Works well with
Overview
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Product comparison
ServiceMac
Wilqo
Evolve Mortgage Services
Overview
ServiceMac
Mortgage subservicing powered by technology and professionals you trust. ServiceMac™ is focused on providing our clients and their customers with a best-in-class mortgage experience.
Your POS, LOS, AI-Driven Workflows, Business Intelligence, and more, all in one innovative platform.
Your trusted partner for onshore, outsourced mortgage operations with 25+ years of experience
Highlights
ServiceMac is revolutionizing the mortgage subservicing industry. Key benefits of our subservicing solution include:
Access to full digital self-service capabilities.
Quality assurance, data management, and oversight with Sentry360™, our proprietary state-of-the-art, mortgage servicing platform with 2,100+ regulatory and quality rules that enables ServiceMac to monitor our full loan portfolio for adherence to applicable government, agency and business requirements every day to ensure we deliver exceptional service to customers and remain compliant.
Your company’s own private labeled, full-feature website and responsive mobile platform designed for easy customer self-service, including requesting draws for HELOCs.
Capital market efficiency with ServiceMac Exchange (SMX), our proprietary platform that facilitates efficient transfer and post-closing of MSR purchases and sales.
Best-in-class customer experience in the industry.
- POS and LOS functionality in one platform: No bolted-on solutions requiring uploading and downloading of information; borrower is active in the same space as the rest of the organization; reduced admin.
- Embedded Business Intelligence: proactively address small issues and identify the next areas of improvement without having to leave the platform!
- Dynamic, modern UX: easy on the eyes for your borrowers and internal team members! Our workflows only show users what's needed based on their role, less noise results in faster decision making.
- Parallel Activity Workflows: Multiple people can work on different parts of the loan at the same time via activities! When work becomes available, the next resource who is available can start!
- Configurable Workflows: Stay with traditional roles or move to an efficient activity-based queue. No need for new tech to do both.
- Proactive Compliance: Integrated disclosures and compliance timers allow you to stay on track without manual oversight
- Speed: did we mention our software is LIGHTNING FAST!? Instantaneous screen loads... get your head into the loan in seconds... enjoy the ride!
- Contract underwriting
- Closed loan reviews and due diligence
- TPR Reviews
- Approved by all major rating agencies for RMBS third-party reviews
- Quality guaranteed and backed by Lloyds of London insurance policy
- Brooks Systems - digital compliance since 1983
ServiceMac
Customer reviews
ServiceMac
Wilqo
Evolve Mortgage Services
Reviews
June 10, 2025 at 2:23:27 AM
Test review 2
June 10, 2025 at 2:23:03 AM
Test review
Jake Perkins
May 29, 2025 at 3:52:11 PM
test
Jake Perkins
May 29, 2025 at 3:51:46 PM
I really enjoyed working with the Stivot team. They helped provide clear direction and executed effectively on our vision.