ServiceMac
ServiceMac is a customer-centric subservicing company that provides world-class solutions, has strong proven compliance and practices and executes at unprecedented levels to deliver industry-leading mortgage loan subservicing. ServiceMac clients receive our unwavering commitment to providing unmatched technology, customization of services, and superior customer support for both the servicer and the borrower. We are committed to nurturing and building partnerships to expand our subservicing portfolio while focusing on innovation and technology.
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Providing unmatched technology, customization of services, and superior customer support, ServiceMac is the fastest growing subservicer in the industry and we continue to carry on our commitment to set new standards in the industry. As a member of the First American family of companies, ServiceMac has enhanced access to First American’s industry-leading property and homeownership data and mortgage solutions products, further advancing our ability to add value to our existing services and develop new products and services. We offer lenders, investors and other mortgage servicers customized solutions that span the mortgage continuum and enhance security, customer satisfaction and profitability.
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Visit NMLS Consumer Access Website: www.nmlsconsumeraccess.org. NMLS ID: 1687766
Highlights
ServiceMac is revolutionizing the mortgage subservicing industry. Key benefits of our subservicing solution include:
Access to full digital self-service capabilities.
Quality assurance, data management, and oversight with Sentry360™, our proprietary state-of-the-art, mortgage servicing platform with 2,100+ regulatory and quality rules that enables ServiceMac to monitor our full loan portfolio for adherence to applicable government, agency and business requirements every day to ensure we deliver exceptional service to customers and remain compliant.
Your company’s own private labeled, full-feature website and responsive mobile platform designed for easy customer self-service, including requesting draws for HELOCs.
Capital market efficiency with ServiceMac Exchange (SMX), our proprietary platform that facilitates efficient transfer and post-closing of MSR purchases and sales.
Best-in-class customer experience in the industry.
Details
Vendor Category
Strategic Services
Pricing Model
Per-Project Pricing
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Overview
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ServiceMac
Solution Provider Advisory, a service of STRATMOR Group
STRATMOR Group
Overview
ServiceMac is a customer-centric subservicing company that provides world-class solutions, has strong proven compliance and practices and executes at unprecedented levels to deliver industry-leading mortgage loan subservicing. ServiceMac clients receive our unwavering commitment to providing unmatched technology, customization of services, and superior customer support for both the servicer and the borrower. We are committed to nurturing and building partnerships to expand our subservicing portfolio while focusing on innovation and technology.
Strategies for Service Providers Supporting Mortgage Lenders
Powering Performance. Together.
Highlights
ServiceMac is revolutionizing the mortgage subservicing industry. Key benefits of our subservicing solution include:
Access to full digital self-service capabilities.
Quality assurance, data management, and oversight with Sentry360™, our proprietary state-of-the-art, mortgage servicing platform with 2,100+ regulatory and quality rules that enables ServiceMac to monitor our full loan portfolio for adherence to applicable government, agency and business requirements every day to ensure we deliver exceptional service to customers and remain compliant.
Your company’s own private labeled, full-feature website and responsive mobile platform designed for easy customer self-service, including requesting draws for HELOCs.
Capital market efficiency with ServiceMac Exchange (SMX), our proprietary platform that facilitates efficient transfer and post-closing of MSR purchases and sales.
Best-in-class customer experience in the industry.
- Strategic advisory services designed specifically for mortgage technology and solution providers
- Market positioning and go-to-market strategy development aligned to lender needs and industry realities
- Competitive landscape analysis to help providers differentiate in a crowded market
- Support for product strategy, messaging, and roadmap prioritization
- Trusted advisor to many of the mortgage industry’s most recognized and emerging solution providers
- Longstanding reputation for independent, data-driven insight grounded in real lender behavior
- Proven track record of helping providers refine offerings that better align with lender priorities
- Direct access to STRATMOR’s deep expertise in mortgage operations, technology, and lender economics
- Ability to “pressure test” strategies, messaging, and product direction before going to market
- A collaborative partnership model focused on long-term success—not transactional consulting
- Strategic Advisory & Consulting
Partnering with mortgage lenders and technology providers to define strategy, prioritize investments, and navigate market, regulatory, and competitive change with confidence. - Customer Experience (CX) Benchmarking
Delivering industry-leading insights through MortgageCX and proprietary research that quantify experience, identify gaps, and link CX to financial performance. - Operational & Technology Assessments
Evaluating people, process, and technology to uncover inefficiencies, optimize tech stacks, and improve execution across the lending lifecycle. - Market Intelligence & Research
Producing data-driven insights, benchmarks, and thought leadership that help clients anticipate trends, understand risk, and act ahead of the market. - MBA and STRATMOR Peer Group Roundtables
Together with the Mortgage Bankers Association, STRATMOR facilitates confidential, peer-based forums where senior leaders share challenges, compare performance, and gain practical perspective from industry counterparts. - Change Management & Implementation Support
Helping organizations turn recommendations into results with realistic roadmaps, alignment, and hands-on support. - Notable Achievements
Decades of exclusive focus on the mortgage industry
Trusted advisor to many of the nation’s leading lenders and technology providers
Proprietary datasets and benchmarks drawn from large-scale, real-world engagements - What Makes STRATMOR Different
Independent, objective advice—no software or vendor bias
Deep industry expertise combined with practical, execution-focused guidance
A proven ability to translate data into decisions that drive measurable business outcomes
ServiceMac
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