ServiceMac
ServiceMac is a customer-centric subservicing company that provides world-class solutions, has strong proven compliance and practices and executes at unprecedented levels to deliver industry-leading mortgage loan subservicing. ServiceMac clients receive our unwavering commitment to providing unmatched technology, customization of services, and superior customer support for both the servicer and the borrower. We are committed to nurturing and building partnerships to expand our subservicing portfolio while focusing on innovation and technology.
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Providing unmatched technology, customization of services, and superior customer support, ServiceMac is the fastest growing subservicer in the industry and we continue to carry on our commitment to set new standards in the industry. As a member of the First American family of companies, ServiceMac has enhanced access to First American’s industry-leading property and homeownership data and mortgage solutions products, further advancing our ability to add value to our existing services and develop new products and services. We offer lenders, investors and other mortgage servicers customized solutions that span the mortgage continuum and enhance security, customer satisfaction and profitability.
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Visit NMLS Consumer Access Website: www.nmlsconsumeraccess.org. NMLS ID: 1687766
Highlights
ServiceMac is revolutionizing the mortgage subservicing industry. Key benefits of our subservicing solution include:
Access to full digital self-service capabilities.
Quality assurance, data management, and oversight with Sentry360™, our proprietary state-of-the-art, mortgage servicing platform with 2,100+ regulatory and quality rules that enables ServiceMac to monitor our full loan portfolio for adherence to applicable government, agency and business requirements every day to ensure we deliver exceptional service to customers and remain compliant.
Your company’s own private labeled, full-feature website and responsive mobile platform designed for easy customer self-service, including requesting draws for HELOCs.
Capital market efficiency with ServiceMac Exchange (SMX), our proprietary platform that facilitates efficient transfer and post-closing of MSR purchases and sales.
Best-in-class customer experience in the industry.
Details
Vendor Category
Strategic Services
Pricing Model
Per-Project Pricing
Overview
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Product comparison
ServiceMac
MortgageFlex Systems, Inc.
First American Mortgage Solutions
Overview
ServiceMac
Mortgage subservicing powered by technology and professionals you trust. ServiceMac™ is focused on providing our clients and their customers with a best-in-class mortgage experience.
MortgageFlex makes servicing retention possible with efficient, cost-effective, cloud-native servicing and default systems for servicers of any size. While the industry says you must be a specific size to handle servicing retention, we are changing that.
Navigate today’s complex environment with solutions, technology, and expertise across the loan life cycle. Choose the Power of One. Choose First American.
Highlights
ServiceMac is revolutionizing the mortgage subservicing industry. Key benefits of our subservicing solution include:
Access to full digital self-service capabilities.
Quality assurance, data management, and oversight with Sentry360™, our proprietary state-of-the-art, mortgage servicing platform with 2,100+ regulatory and quality rules that enables ServiceMac to monitor our full loan portfolio for adherence to applicable government, agency and business requirements every day to ensure we deliver exceptional service to customers and remain compliant.
Your company’s own private labeled, full-feature website and responsive mobile platform designed for easy customer self-service, including requesting draws for HELOCs.
Capital market efficiency with ServiceMac Exchange (SMX), our proprietary platform that facilitates efficient transfer and post-closing of MSR purchases and sales.
Best-in-class customer experience in the industry.
MortgageFlex has been in the LOS space for over 35 years and has evolved our Tech Stack 4 times. When we looked at the servicing space, we saw the opposite, dominated by 5o plus year old cobbled-together solutions that are keeping smaller lenders from entering the space and maintaining the subservicers' dominance by using the exact solutions. We are out to change the paradigm with the industry's first cloud-native servicing system. We are a complete end-to-end servicing system that is an FNMA/FMCC/GNMA investor-certified solution that was released in late 2022. When we looked at the space, we saw the needs were for a system that had the following six components built with the same DNA on the same normalized SQL database that were included in the base system, not expensive add-ons. They are:
Full Servicing
Full Default workflows following the GSE waterfalls for loss mitigation, foreclosure, and bankruptcy time management across all 50 states.
Full imaging/OCR
Borrower Portal
Built-in Report tools and 100% free real-time data access.
One-line Hardship Application Process in the borrower portal
For more than 136 years First American has consistently provided customers with the most accurate information, developed with insight and delivered with integrity, focused on serving its customers with the most efficient, personalized services and products.
Within First American Mortgage Solutions’ full-service continuum of solutions throughout the mortgage loan cycle, we present an array of options that can be tailored to fit the needs of various business channels within your organization. We use a variety of methods and resources to collect the most accurate information in the fastest time possible to provide our clients with the level of quality and timeliness that is expected of our services. We are confident that you will not only find our flexible solutions suited to your requirements but also realize the many benefits of the unique combination of assets we will make available to your account. Our core competencies include:
Technology and Integration Experience. Every day, we deliver on requests for data and images, applying the most reliable technology available. We have the scale to develop product enhancements very quickly to meet the requirements of individual clients and have flexible delivery options that are MISMO compliant including web portals, batching processing through SFTP, XML, and mobile app solutions. Additionally, we have integrations with most of the industry-leading LOSs (Empower, Encompass, Net-O), Portals (RealEC, FNC CMS) and POSs (Cloud Virga, Roostify) and have the resources available to support our integrated accounts. First American’s integration capabilities are unmatched in the industry.
Industry-leading Data Assets. First American is the market leader in the industry across a wide set of data assets. Our data assets deliver current and accurate real estate and property ownership data that our clients can leverage across your business. We have the broadest data coverage, the most knowledgeable workforce, and we can leverage multiple assets for the highest quality and most effective solutions. Our database is comprised of multiple data sources including the nation's largest repository of 8+ billion land records, multiple sources of public record data, and an exhaustive list of proprietary First American data assets. By leveraging our ever-growing database of real estate data, clients will have easy, online access via our data set or a custom data solution that matches your specific data and delivery needs.
Unmatched Industry Resources. First American has thousands of abstractors and notaries within our network to perform title searches and conduct signings. In certain cases, we leverage an abstractor network to pull public record data and use our National Notary Association (NNA)-certified notary panel to conduct signings. You will be able to leverage our national network panel of notaries, and have access to the technology that allows you to securely and conveniently schedule your signings.
ServiceMac
Customer reviews
ServiceMac
MortgageFlex Systems, Inc.
