LoanCare
LoanCare® is a leading provider of full-service mortgage loan subservicing, including special loans, white label, and marketing services. The award-winning company is known for delivering a superior customer experience through personalization and convenience. Its proprietary portfolio management platform, LoanCare Analytics™, identifies risk and opportunity quickly to enable smarter decision-making across the servicing spectrum. For over 40 years, LoanCare has serviced loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to real estate and mortgage industries. For more information, visit www.loancareservicing.com.
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Why partner with us?
LoanCare helps you maximize your mortgage performance and increase customer retention. Our proprietary data analytics platform, LoanCare Analytics™, provides unparalleled servicing transparency with the unique ability to identify opportunity and risk across your portfolio. We manage over $350 billion in assets and are a part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company. Highly rated by all major agencies, we are known for delivering service beyond expectations to our business partners and homeowners.
Founded in 1983, we have been offering our expertise and best practices in providing servicing solutions for others since 1991. Combining strategic, technical and operational expertise with proven, disciplined approaches, LoanCare solutions get results. And it all starts with our people. We provide personalized support to more than 50 clients, supported by more than 1,200 highly trained staff across the U.S. We do not view ourselves as an industry vendor, but as a strategic partner, and we look to co-develop successful relationships with our clients, built to last.
Our vision is to make the mortgage journey straightforward for homeowners to navigate and lenders to manage. We achieve this by coming to work every day with the mission to simplify the complex by leading with empathy and data-driven insight. This means walking in the shoes of our clients and customers, always looking for a way to improve their result.
What sets LoanCare apart isn’t just our technology, our scale, or our experience — it’s our people.
We’re a company built on relationships, where clients feel like we’re all part of the same team, working toward the same goals. We treat your business like it’s our business, because to us, partnership means more than just a contract, it means commitment.
We show up with integrity, we follow through, and we lead with empathy. It’s why our clients stay with us and why they trust us to serve their customers like our own. That’s the LoanCare way.
We don’t just manage loans — we build lasting partnerships. Let’s build something great together.
Highlights
LoanCare combines over 40 years of servicing expertise with cutting-edge technology and a customer-first approach to build lasting partnerships and deliver exceptional results.
- Flexible Subservicing Solutions: Full, Interim, Component, Backup, and Special Loans
- LoanCare Analytics™: All-in-one portfolio management system, providing unprecedented transparency across the servicing spectrum. LoanCare Analytics™ equips lenders with actionable insights, custom reporting capabilities, and the ability to track the progress of loans throughout their lifecycle to easily identify potential opportunities for growth and mitigate risks within their portfolio.
- Private Label Servicing: Enhance your company’s brand awareness and extend engagement through our tailored communications, statements, borrower portal and mobile app, and more!
- Account-Based Marketing: Targets content and offers to those with the highest propensity of interest across web, mobile, email, and statements to enhace your retention and recapture efforts.
- Tech-Driven Transparency: Proprietary self-serve analytics, client, and borrower portals deliver unmatched insight and engagement.
- Top Ratings: Recognized by S&P, Fitch, Moody’s, Fannie Mae, and Ginnie Mae
Details
Vendor Category
Strategic Services
Pricing Model
Per-Project Pricing
Works well with
Solution Provider Advisory, a service of STRATMOR Group
STRATMOR Group
Overview
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Product comparison
LoanCare
Solution Provider Advisory, a service of STRATMOR Group
STRATMOR Group
Overview
LoanCare® is a leading provider of full-service mortgage loan subservicing, including special loans, white label, and marketing services. The award-winning company is known for delivering a superior customer experience through personalization and convenience. Its proprietary portfolio management platform, LoanCare Analytics™, identifies risk and opportunity quickly to enable smarter decision-making across the servicing spectrum. For over 40 years, LoanCare has serviced loans for banks, credit unions, independent mortgage companies, and portfolio investors. LoanCare is part of Fidelity National Financial (NYSE: FNF), a Fortune 500 company and leading provider of title insurance and transaction services to real estate and mortgage industries. For more information, visit www.loancareservicing.com.
Strategies for Service Providers Supporting Mortgage Lenders
Powering Performance. Together.
Highlights
LoanCare combines over 40 years of servicing expertise with cutting-edge technology and a customer-first approach to build lasting partnerships and deliver exceptional results.
- Flexible Subservicing Solutions: Full, Interim, Component, Backup, and Special Loans
- LoanCare Analytics™: All-in-one portfolio management system, providing unprecedented transparency across the servicing spectrum. LoanCare Analytics™ equips lenders with actionable insights, custom reporting capabilities, and the ability to track the progress of loans throughout their lifecycle to easily identify potential opportunities for growth and mitigate risks within their portfolio.
- Private Label Servicing: Enhance your company’s brand awareness and extend engagement through our tailored communications, statements, borrower portal and mobile app, and more!
- Account-Based Marketing: Targets content and offers to those with the highest propensity of interest across web, mobile, email, and statements to enhace your retention and recapture efforts.
- Tech-Driven Transparency: Proprietary self-serve analytics, client, and borrower portals deliver unmatched insight and engagement.
- Top Ratings: Recognized by S&P, Fitch, Moody’s, Fannie Mae, and Ginnie Mae
- Strategic advisory services designed specifically for mortgage technology and solution providers
- Market positioning and go-to-market strategy development aligned to lender needs and industry realities
- Competitive landscape analysis to help providers differentiate in a crowded market
- Support for product strategy, messaging, and roadmap prioritization
- Trusted advisor to many of the mortgage industry’s most recognized and emerging solution providers
- Longstanding reputation for independent, data-driven insight grounded in real lender behavior
- Proven track record of helping providers refine offerings that better align with lender priorities
- Direct access to STRATMOR’s deep expertise in mortgage operations, technology, and lender economics
- Ability to “pressure test” strategies, messaging, and product direction before going to market
- A collaborative partnership model focused on long-term success—not transactional consulting
- Strategic Advisory & Consulting
Partnering with mortgage lenders and technology providers to define strategy, prioritize investments, and navigate market, regulatory, and competitive change with confidence. - Customer Experience (CX) Benchmarking
Delivering industry-leading insights through MortgageCX and proprietary research that quantify experience, identify gaps, and link CX to financial performance. - Operational & Technology Assessments
Evaluating people, process, and technology to uncover inefficiencies, optimize tech stacks, and improve execution across the lending lifecycle. - Market Intelligence & Research
Producing data-driven insights, benchmarks, and thought leadership that help clients anticipate trends, understand risk, and act ahead of the market. - MBA and STRATMOR Peer Group Roundtables
Together with the Mortgage Bankers Association, STRATMOR facilitates confidential, peer-based forums where senior leaders share challenges, compare performance, and gain practical perspective from industry counterparts. - Change Management & Implementation Support
Helping organizations turn recommendations into results with realistic roadmaps, alignment, and hands-on support. - Notable Achievements
Decades of exclusive focus on the mortgage industry
Trusted advisor to many of the nation’s leading lenders and technology providers
Proprietary datasets and benchmarks drawn from large-scale, real-world engagements - What Makes STRATMOR Different
Independent, objective advice—no software or vendor bias
Deep industry expertise combined with practical, execution-focused guidance
A proven ability to translate data into decisions that drive measurable business outcomes
LoanCare
Customer reviews
LoanCare
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