TRUE
TRUE's Mortgage Operations Service (MOS) platform automates loan manufacturing across setup, underwriting, and post-close. Using mortgage-trained AI and pre-built workflows, TRUE replaces manual review, fragmented tools, and offshore processes with predictable, exception-based automation, giving lenders faster time-to-value and measurable cost-per-loan reduction.
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TRUE is redefining how mortgage lenders automate operations.
Rather than offering point tools or custom automation projects, TRUE' MOS platform is built on pre-trained AI and pre-built workflows that automate loan manufacturing end to end. Our solutions replace manual document handling, rekeying, checklist management, and “stare-and-compare” review with intelligent background workers that validate data, surface true exceptions, and keep workflows synchronized across systems.
TRUE’s MOS platform supports all three stages of mortgage manufacturing:
- Loan Setup & Data Quality – Automated document ingestion, classification, and validation to deliver clean, decision-ready files.
- Underwriting – Automated income and asset analysis, condition management, and verification, integrated with partner engines like Candor.
- Processing, Closing & Post-Close – Automated condition clearing, document verification, and audit preparation to reduce compliance risk and post-close costs.
Designed to run quietly behind existing workflows, MOS integrates directly with systems like Encompass and writes validated data back to the LOS, allowing lenders to modernize operations without disrupting borrower or employee experiences.
TRUE serves retail, correspondent, wholesale, and non-QM lenders seeking faster time-to-value, predictable automation, and durable cost-per-loan reduction. The result is a simpler operating model: fewer touches, less rework, higher throughput, and operational leverage that scales across market cycles.
Highlights
- MOS platform integration into all three stages of loan manufacturing
- Pre-built automation for document indexing, data extraction, income analysis, and post-close review
- Mortgage-trained AI background workers with transparent, audit-safe outputs
- Interoperable design that works across LOS, AUS, and partner engines (including Candor)
- Cloud-delivered platform built for rapid deployment and fast operational ROI
- Proven productivity gains across underwriting and post-close operations
Details
Vendor Category
AI Tools and Robotic Process Automation (RPA)
Pricing Model
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Product comparison
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Overview
TRUE's Mortgage Operations Service (MOS) platform automates loan manufacturing across setup, underwriting, and post-close. Using mortgage-trained AI and pre-built workflows, TRUE replaces manual review, fragmented tools, and offshore processes with predictable, exception-based automation, giving lenders faster time-to-value and measurable cost-per-loan reduction.
Smarter, faster, and more personalized ways to win more loans with less effort.
Supercharge your mortgage sales pipeline with AI-powered voice agents built for lenders.
Highlights
- MOS platform integration into all three stages of loan manufacturing
- Pre-built automation for document indexing, data extraction, income analysis, and post-close review
- Mortgage-trained AI background workers with transparent, audit-safe outputs
- Interoperable design that works across LOS, AUS, and partner engines (including Candor)
- Cloud-delivered platform built for rapid deployment and fast operational ROI
- Proven productivity gains across underwriting and post-close operations
Mortgage Coach Highlights:
- Coach Anytime, Anywhere: Our new mobile app lets you identify opportunities among your target customers and create powerful presentations on the go. Send coaching experiences at scale, with just a few taps on the screen.
- Smarter Opportunities: Know exactly who to engage and when, with unmatched context. Identify non-credit opportunities to engage borrowers before they apply elsewhere.
- Homeowner Strategies: Replace confusing fee sheets with dynamic, goal-oriented Homeowner Strategy presentations that can be created in around 60 seconds.
- AI-Powered Assistant: Borrower-facing AI chat feature makes Homeowner Strategies even easier to understand by answering borrower questions 24/7.
Trusted Across the Industry:
- On average, loan officers report a 49% productivity boost due to Mortgage Coach.
- 80% of the Top 25 retail lenders of 2024 were Mortgage Coach customers.
- 97% of users agree Mortgage Coach makes engaging customers easier.
- 95% of users feel Mortgage Coach gives them a competitive edge.
- Delivered a 99%+ task completion rate and handled millions of calls, ensuring dependable support and sales coverage for mortgage lenders.
- Reduced borrower call abandonment by engaging leads within one second using human-like, AI-powered voice conversations.
- Optimized lead qualification, appointment setting, and data capture through seamless integration with major CRMs and loan origination systems—no technical expertise required.
- Powered regulatory compliance and enterprise-grade security, with SOC 2-compliant processes and zero data exposure to third parties.
- Launched pilots in two to four weeks, enabling rapid deployment and measurable ROI without vendor lock-in or disruptive system changes.
- Lowers operational costs by up to 30% for clients while freeing staff to focus on high-value, revenue-generating activities.
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