Agentic AI, the use of autonomous systems capable of independent decision making in support of customer service and sales efforts, is sneaking up on the mortgage industry. The thought of replacing employees with AI generated “bots” who are programmed to interface with consumers carries serious regulatory and compliance concerns which may limit their usefulness in external operations. In considering agentic AI we must understand the difference between using automated platforms internally to...

The mortgage industry has been embracing the concept of speed as a marketing feature in the past several years. The idea that a mortgage loan can transition from application to closing in a flash is something that loan officers and business owners have become convinced will make them more attractive to clients. Hey, who doesn't want to apply for a loan while making their morning coffee and get approved before they have finished their bowl of cereal, right? Maybe not. About twenty years ago,...

Vendor management is a cornerstone of risk management for mortgage lenders, ensuring operational stability and regulatory compliance in a...