Few phrases are circulating the mortgage industry faster right now than “AI agents.” The promise is sweeping: autonomous systems that can talk to borrowers, take action, and materially change how lenders and servicers operate. But as with every major technology wave, the gap between hype and real impact is wide. What separates signal from noise is not ambition, but execution. An AI agent is not just a chatbot or a scripted workflow. It is a non-deterministic system powered by large language...